Customer Service Representative

We’re seeking a remote Customer Service Representative to join us. You will have the opportunity to make a positive impact in patient lives every day, by answering their inbound calls and resolving their billing inquires, all from the comfort of your own home!

Experience

  • High school diploma or equivalent
  • Medical billing or claims processing experience
  • Home internet required with a minimum of 20 mbps download/10 mbps upload speed
  • Experience in a call center or customer-oriented environment
  • Excellent customer service skills required
  • Ability to understand, analyze and interpret complex documents
  • Proficient MS Office skills
  • Must be detail oriented with high degree of accuracy
  • Excellent written communications and organizational skills
  • Exceptional verbal communication and interpersonal skills
  • Flexible mentality; willing and capable of performing varied tasks and adapting to change
  • Able to work in a team environment
  • Professionally exercises discretion and independent judgment in day-to-day work

Salary

  • This is a work from home position providing you with the opportunity to balance a fulfilling work and personal life
  • Access a portion of your paycheck before payday through our PayActiv program
  • Paid time off (PTO) begins accruing on your first day
  • Paid volunteer time off (VTO) because we are committed to serving the communities in which our people live and work
  • Monthly performance bonuses
  • No late nights or weekends
  • Health, dental and vision insurance
  • Health Savings Account option to help you save money for future medical expenses with pretax dollars
  • Flexible Spending Account option to pay for out-of-pocket, dependent daycare, childcare and eldercare costs with pre-tax dollars
  • Company paid life insurance, AD&D, and disability
  • Matching contributions for your 401k
  • Career development with opportunities for growth