Sales Manager

The Customer Success Manager plays a key role in driving customer service satisfaction and steering the delivery of services to clients. Through close collaboration with clients, the Customer Success Manager identifies product gaps and acts as the voice of the customer in driving key service decisions in order to achieve KPIs.

The Sales Manager is responsible for ensuring on-time service and uncovering growth opportunities for accounts.

Key Duties and Responsibilities

  • Proactively manage relationships with accounts to ensure customer satisfaction and identify upsell opportunities

  • Perform customer on-boarding activities including AI implementation and product demonstrations

  • Define success metrics with customer sales and marketing teams, working together to design bot identity to best fit industry and campaign-specific needs

  • Collaborate effectively with Business Development, Sales, and Engineering teams to drive customer adoption and expansion


  • Experienced. Minimum of 3 years’ experience in a customer/stakeholder-facing role Bachelor’s degree preferred and work experience with a SaaS organization a plus.

  • Accountable. Perform all duties required by your job and to further the growth goals of the organization; respond to customers with integrity and a sense of urgency.

  • Stakeholder manager. Beyond knowing what to say and how to say it, you communicate effectively across the experience management spectrum.

  • Excellent marketer. You understand how to simplify the benefits of technical product features and updates to make them easy for customers.

  • Sales oriented. You have a thorough understanding of complex organizational structures and procurement processes. You can quickly recognize when growth conversations are needed.

  • Passionate problem solver. You are passionate about solving problems, especially those that will bring success to the account and the individual customer.

  • Time management. You are organized and disciplined in managing projects and keeping deadlines, externally, and internally.

  • Tech-savvy. Curious about technology and willing to learn and continue to develop your knowledge.

  • Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence

  • Bachelor’s Degree

  • 5+ years of managerial experience

  • Customer service experience preferred

  • Motivated self-starter

  • Excellent verbal communication skills

  • 3+ years of call center experience preferred

Benefits and Perks

  • Bonus incentives
  • 45 hrs per week
  • 7 days Paid Time Off (PTO)
  • Office hours- No weekends